Sports fans and TV analysts were outraged when a pair of Texas Rangers fans grabbed a foul ball even as a little boy’s father was trying to snatch it for his son. But the couple claims they had no idea someone else was going for the ball.

The camera stays on the child as he erupts into tears, while the man who caught the ball and his female companion are all smiles, posing with the ball and laughing, seemingly oblivious to the distraught child sitting right next to them.